Shipping policy

Shipping Policy

Last Updated: 25 / 07 / 2026

Thank you for shopping with Velnix™. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–4 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Please note that processing times may be extended during holidays, peak seasons, or promotional events.

Shipping Time

Estimated delivery time after your order has been shipped is:

9–22 business days

Please note that these delivery times are estimates only and are not guaranteed. Shipping times may vary depending on:

  • Destination country or region
  • Customs clearance procedures
  • Weather conditions
  • Carrier delays
  • High shipping volumes during holidays

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before payment.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (if tracking is available).

Please allow 2–5 business days for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, processing or delivery may be delayed. Additional shipping charges may apply if an order needs to be reshipped.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

While we will gladly assist you in locating your package, Velnix™ cannot guarantee carrier delivery times and is not responsible for delays caused by the shipping carrier, customs, weather conditions, or other circumstances beyond our control.

If you believe your package has been lost, please contact us and we will do our best to help resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You may receive multiple tracking numbers.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: velnix234@gmail.com

Business Name: Velnix™

Website: www.velnixs.shop